Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.


Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.


Drop-Off Appointments

For your convenience, “drop-off” appointments are available. A “drop off” means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to “drop off” sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, a staff member will give you a call to go over the exam findings and recommended tests. Your pet will be ready for you to pick up in the afternoon after any tests or treatments have been completed.


Payment Policy

We require a deposit equal to the estimated bill for day hospitalizations and for the “low end” of the estimates for surgeries, including dentistry. All clients are presented with estimates for approval prior to the rendering of services. Payment is due in full at the time that services are rendered for outpatients, and at pick-up time for hospitalizations and surgeries. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks. We offer interest-free payment plans (OAC) through Care Credit, and low-interest payment plans through Scratch Pay. You can apply for Care Credit financing here: Scratch Pay allows you to get a pre-approval and check out the payment plans available to you without affecting your credit score. You can learn more at:

Corgi happily being bathed.